Cytomos

Aveni is a University of Edinburgh startup, using cutting-edge artificial intelligence (AI) and natural language processing (NLP) to analyse conversational data. Its software analyses customer interactions in real time, providing actionable insights and automation to regulated industries, particularly financial services (FS). This powers efficiencies and improvements in how firms manage their Quality Assurance (QA), risk oversight, staff performance, product innovations and customer retention.

The company was co-founded by Joseph Twigg (Executive MBA graduate) and Dr Lexi Birch (Senior Research Fellow at the School of Informatics).

Aveni’s beachhead product, Aveni Detect, transforms risk monitoring undertaken by FS institutions. Its software uses NLP to analyse 100% of customer interactions, identifying customer vulnerability, the conduct and competency of agents and advisers, complaints and financial crime.

The company recently announced it had landed its first major customer, with Schroders Personal Wealth adopting Aveni Detect.